Terms and Conditions
Using Our Website
Welcome to Goodie Bag. These terms apply when you browse our website, create an account, request a quotation, or place an order. Please read them together with our Shipping and Delivery and Refund and Returns Policy pages. If you have a question about these terms, contact us before placing your order.
Accounts and Information
Please provide accurate contact, billing, and delivery details and keep your account information up to date. Keep your login details secure and contact us if you believe your account has been used without your permission. Use the website lawfully and do not attempt to disrupt it or access another customer’s information.
Products and Availability
Product images and descriptions help you select gifts. Colours and finishes may appear differently on different screens. Please confirm the size, material, colour, quantity, branding requirements, and availability with our team before approving an order.
Quotations, Pricing and Payment
A quotation request is an enquiry and does not by itself confirm an order. Review your quotation for product quantities, customisation, applicable taxes, shipping charges, payment terms, and any stated validity period. Your order details and delivery schedule will be confirmed by our team. Any changes should be agreed in writing before the order proceeds.
Customisation and Artwork
For branded or personalised products, provide artwork you own or have permission to use. Check spelling, logos, colours, placement, and other details carefully before approving the artwork or sample. Contact us promptly if changes are needed; we will confirm whether they are possible and whether they affect the price or delivery schedule.
Shipping and Delivery
Shipping methods, costs, and delivery estimates are explained in our Shipping and Delivery policy. Delivery timing depends on the destination and the confirmed order requirements. Please provide a complete address and a reachable contact number. Contact our team for order-specific delivery information.
Cancellations, Returns and Order Issues
Please review our Refund and Returns Policy, which sets out the current no cancellation policy. If an item arrives damaged, incorrect, or with a quality concern, contact us with your order details and relevant photographs so we can review the issue. Nothing in these terms excludes any rights you may have under applicable law.
Website Content
The Goodie Bag name, website design, product photography, and other site content may not be copied or used commercially without permission from the relevant rights holder. Logos and artwork supplied by customers remain the property of their respective owners.
Updates to These Terms
We may update this page as our website and services change. Please review the current terms before submitting a new enquiry or order. For an existing order, refer to the terms and order details confirmed when it was accepted.
Contact Us
For questions about these terms or your order, email vinod@goodiebag.in, call +91 77958 40335, or visit our Contact Us page.